Sequence of Service: Table Reservation (On phone)

Sequence of Service dalam bahasa inggris.

Table Reservation (On phone) by Dwiki Prasetya.


1.    Picking up the phone

-Picking up the phone quickly, max 2 or 3 times. If more than that, say sorry for waiting.

2.    Greeting

-Greeting to the guest based on time. Example: “Good morning sir/madam.”
-Don’t forget to mention your name and Restaurant name. Example: “Pavillion Restaurant, Dwiki’s speaking.”
-Offering help. Example: “May I assist you?” or “May I help you?”

3.    Asking the name & phone number

-Ask the guest name and phone number. Example: “May I know your name?” and “May I know your phone number?”

4.    Asking the date & time arrival

-Ask the date and expected time arrival. Example: “What date would you like?” or “For when your reservation is made?” and “What time would you like?”

5.    Asking the pax

-Ask the total pax. Example: “How many person would you like to reservation for?”

6.    Asking for the special request

-Ask for the special request like non-smoking room, private room, city view, pool view, etc. Example: “Do you have special request?” or “Where would you like to sit?”

7.    Repeating reservation

-Always repeat the reservation.
-Make sure the reservation is correct.

8.    Asking about down payment

-Ask about payment. Example: “How would you like to pay for the down payment, sir?” 

9.    Closing

-Thanks the guest by name. Example: “Thanks for the reservation.” and “We’re looking forward to seeing you there.”




by: Dwiki Prasetya
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